The Role of Attitude, Subjective Norms and Usefullnes on E-Commerce Intention and Behavior
DOI:
https://doi.org/10.51699/ajdes.v11i.366Keywords:
Attitudes, Subjective Norms, Usefulness, Intention and Behavior e-commerceAbstract
The purpose of this study is to determine several factors that influence the behavior of S.M.E.s in Madiun City in the use of e-commerce. The use of e-commerce in Madiun City East Java Indoenesia is relatively low; this is due to the common interest of S.M.E.s players in using online media with existing technological developments; it is hoped that S.M.E.s players can be more creative using online sales.This research is quantitative research with data collection techniques through questionnaires distributed to S.M.E.s actors. the population in this study were 500 SME actors in Madiun City.The sample used in the study was 222 SME actors. The data analysis technique used in this study was multiple linear regression analysis. Based on the test results using data analysis and discussion, the researcher can conclude the following: Attitudes do not affect e-commerce intentions on S.M.E.s in Madiun City. Thus the researcher can conclude that the attitude variable has no significant effect on the intention of S.M.E.s in Madiun City in the use of e-commerce. Subjective norms affect e-commerce intentions on S.M.E.s in Madiun City. Subjective norms prove that there is a significant influence on the intention of S.M.E.s in Madiun City in using e-commerce. Utilization affects the e-commerce intention of S.M.E.s in Madiun City. The utility variable has a significant effect on the intention of S.M.E.s in Madiun City in using e-commerce. Intention to comply with e-commerce behavior in S.M.E.s in Madiun City. The intention variable has a significant positive effect on the behavior of S.M.E.s in Madiun City in the use of e-commerce
References
Adnan. H. (2014). An Analysis of the Factors Affecting Online Purchasing Behavior of Pakistani Consumers. International Journal of Marketing Studies, 6 (5), 133-148. Pakistan: Canadian Center of Science and Education.
Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, 50: 179-211
Ajzen, I. (1980). From Intentions To Actions: A Theory Of Planned Behavior. In: Kuhl, J., Beskmann, J. (Eds.), Action Control: From Cognition to Behavior. Springer. New York: 11–39
Ajzen, I. & Fishbein. M. (1980). Understanding Attitude and Predicting Social Behavior. Prentice-Hall. Englewood Cliffs. N.J.
Anggraeni, R (2015) the influence of perceived ease of use and perceived usefulness on the intention to use and actual use of location-based social networking services (a study on students of the Faculty of Economics and Business, Universitas Brawijaya Malang) Journal of Business Economics Year 20, Number 1, March 2015, p. 1-52
Adriansyah, Muhammad A., Rudy A., Harly T., & Shiley A. (2013). The Role of Consumer Purchase Interests as Mediating Product Quality Against Purchasing Decisions at the Cake Company.Binus Business Review. 4 (1): 349-359.
Arikunto, S. (2002). Research Methodology A Proposal Approach. Jakarta: PT. Rineka Cipta.
Baron, Robert, A., & Byrne. D. (2012). Social Psychology volume 2. Jakarta: Erlangga
Baum, D. (1999). Business Link. Oracle Magazine, Volume XIII, No.3; pp 36-44. May / June 1999
Bhattacherjee, A. (2000). Acceptance of Internet Applications Services: The Case of Electronic Brokerages. IEEE Transactions on Systems, Man, and Cybernetices Part A: Systems and Humans 30 (4) (2000) 411-420.
Chau, P.Y.K., (1996). “An Empirical Assessment of a Modified Technology Acceptance Model”, Journal of Management Information Systems 13 (2), pp. 185-204.
Chau, P.Y.K., Lau, A., & Yen, J. (2001). Adoption of online trading in the Hong Kong Financial Market. Journal of Electronic Commerce Research, Volume 2, Number 2; 58-65.
Chua, E.K. (1980). "Consumer Intention to Deposit at Banks: An Empirical Investigation of its Relationship with Attitude, Normative Beliefs and Confidence." Academic Exercise,
Dale, M. (2003). The Art of H.R.D. Developing Management Skills (Tehniques for Improving Learning & Performance). Jakarta: Popular Bhuana PT.
Dharmmesta, B. S .. (2011). Main Material Marketing Management, Second Edition First Printing. Jakarta: Open University.
Davis, F. D. (1989). "Percieved Usefulness, Percieved Ease of Use, and Acceptance of Information System Technology", M.I.S. Quarterly ''. Vol. 13, No. 3, pp. 319-339
EFFENDI, M. I., WIDJANARKO, H., & SUGANDINI, D. (2021). Green Supply Chain Integration and Technology Innovation Performance in SMEs: A Case Study in Indonesia. The Journal of Asian Finance, Economics and Business, 8(4), 909–916. https://doi.org/10.13106/JAFEB.2021.VOL8.NO4.0909
Fagerstrøm, A., (2010) The motivating effect of antecedent stimuli on the web shop: A conjoint analysis of the impact of antecedent stimuli at the point of online purchase. Journal of Organizational Behavior Management ,. 30 (2): p. 199–220.
Fagerstrøm, A. & E. Arntzen, (2013) On motivating operations at the point of online purchase setting. The Psychological Record ,. 63: p. 333-344
Ferdinand, A, (2002), Development of Interest in Purchasing Extension Brands, Semarang: Diponegoro University Publishing Agency
Fitriani. (2017). Analysis of the Use of Differential Relays as Protection for 16 MVA Power Transformers at Jajar Substation. Journal. Electrical engineering major. Faculty of Engineering. Muhammadiyah Surakarta university.
HANGGRAENI, D., & SINAMO, T. (2021). Quality of Entrepreneurship and Micro-, Small- and Medium-sized Enterprises’ (MSMEs) Financial Performance in Indonesia. The Journal of Asian Finance, Economics and Business, 8(4), 897–907. https://doi.org/10.13106/JAFEB.2021.VOL8.NO4.0897
Hayes, A.F. (2013) Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach. New York, NY: Guilford Press
HISMENDI, H., MASBAR, R., NAZAMUDDIN, N., MAJID, M. S. A., & SURIANI, S. (2021). Sectoral Stock Markets and Economic Growth Nexus: Empirical Evidence from Indonesia. The Journal of Asian Finance, Economics and Business, 8(4), 11–19. https://doi.org/10.13106/JAFEB.2021.VOL8.NO4.0011
Hsieh, P. J., Lai, M., H., & Kuo, P., Y. (2013). Physician acceptance behavior of electronic medical records exchange: An extended decomposed theory of planned behavior. Working Paper. Taiwan. Chia Nan University.
Igbaria, M. (1994.) An Examination of The Factors Contributing to Microcomputer Technology Acceptance. " Accounting & Management Information Technology. Elsevier Science Ltd. Vol. 4, No.4
Igbaria, M., Guimaraes, T. & Davis. G. (1995). "Testing the determinants of microcomputer usage via a structural equation model." Journal of Management Information Systems 11, no. 4: 87-114.
JATMIKO, B., UDIN, U., RAHARTI, R., LARAS, T., & ARDHI, K. F. (2021). Strategies for MSMEs to Achieve Sustainable Competitive Advantage: The SWOT Analysis Method. The Journal of Asian Finance, Economics and Business, 8(3), 505–515. https://doi.org/10.13106/JAFEB.2021.VOL8.NO3.0505
Jogiyanto. (2007). Behavioral Technology Systems. Yogyakarta: Andi
Kreitner, R. & Kinicki, A .. (2001). Organizational Behavior. New York: McGraw-Hill Companies, Inc
Lee, Ming-Chi. (2009). Predicting and explaining the adoption of online trading: An empirical study in Taiwan. Decision Support Systems47; 133-142.
Lin, H. F .. (2007). Predicting consumer intention to shop online: An empirical test of competing theories. Electronic commerce research and applicationa 6 (2007) 433- 442. National Taiwan Ocean University.
Marhaini. (2008.) Analysis of consumer behavior in purchasing ACER brand computers. Journal of Business Management, Volume 1, Medan
Mas'ud, H. (2012). The Influence of Attitudes, Subjective Norms and Perceived Behavior Controls of Bank Customers on Desire to Use Bank Bca Automatic Teller Machine (Atm) in Malang City
Melisa E, k., & Elci, M .. (2017). Effects of Family-Work Conflict, Locus of Control, Self Confidence and Extraversion Personality on Employee Work Stress. Journal of Economics, Turkey
Monta ~ no, D., & Kasprzyk, D., (2015). Theory of reasoned action, theory of planned behavior, and the integrated behavioral model. Health Behav. Health Educ. – Theory Res. Pract. 70, 350, 4.a ed.http: //annals.org/article.aspx? D
Naimark, G.M., A (1965) shift in the Point-of -Purchase? Journal of Marketing, 1965. 29 (January): p. 14–17
NAUSHAD, M. (2021). Investigating Determinants of Entrepreneurial Leadership Among SMEs and Their Role in Sustainable Economic Development of Saudi Arabia. The Journal of Asian Finance, Economics and Business, 8(4), 225–237. https://doi.org/10.13106/JAFEB.2021.VOL8.NO4.0225
Notoatmodjo (2013 education and health behavior: Jakarta Rineka Cipta
Park, J. H., Gu, B., Leung, A. C. M., & Konana, P. (2014). An investigation of information sharing and seeking behaviors in online investment communities. Computers in Human Behavior, 31, 1–12. https://doi.org/10.1016/j.chb.2013.10.002.
Pavlou, P. A. (2003). Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model. International Journal of Electronic Commerce, 7 (3), 69–103.
Peter, Paul J & Jerry C. Olson. (2000). Consumer Behavior and Marketing Strategy. Jakarta: Erlangga Publisher
Putra, E. W., Srikandi K., & Edy. (2016) The Effect of Discounts on Purchase Intention and Its Impact on Purchasing Decisions (Study of Consumers Who Buy Discounted Products at Matahati Department Store, Pasar Besar Malang). Journal of Business Administration (JAB). 38 (2): 184- 193.
Rizky A. A. (2018). In Analysis of E-Commerce Use Factors for Micro, Small and Medium Enterprises, Silver Entrepreneurs in Kotagede Yogyakarta, 130.
Ramayah, T., Rouibah, K., Gopi, M., & Rangel, G.J. (2009). A decomposed theory of reasoned action to explain the intention to use internet stock trading among Malaysian investors. Computer in Human Behavior 25; 1222-1230.
Shanmugham, R. & Ramya, K. (2012).Impact of social factors on individual investors' trading behavior. Second Annual International Conference on Accounting and Finance, Procedia Economics and Finance 2; 237-246.
Seeman, E & Shanan G. (2009). Predicting Acceptance of Electronic Medical Records: Is the Technology Acceptance Model Enough? S.A.M. Advanced Management Journal, 74 (4), pp: 21-26.
Setiadi. (2013). Concept and practice of nursing research writing (Ed.2) Yogyakarta: Graha Ilmu
Shih, Y.Y. & Fang, K. (2004) The use of a decomposed theory of planned behavior to study Internet banking in Taiwan. Internet Research, Volume 14, Number 3; 213–223.
Shomad, A. C.. (2013). "The influence of trust, perceived usefulness, perceived ease of use, and perceived risk on the behavior of using e-commerce". Universitas Brawijaya.Malang
Suh, B., & Han, I. (2003). The Impact of Customer Trust and Perception of Security Control on The Acceptance of Electronic Commerce. International Journal of Electronic Commerce. Volume 7 (3), pp. 135–161.
Suki, Norazah M. & Ramayah, T. (2010). User Acceptance of the E-Government Services in Malaysia: Structural Equation Modeling Approach. Interdisciplinary Journal of Information, Knowledge, and Management, Volume 5, 2010.
Tan, M. Thompson S. & Teo. H. (2000). "Factors Influencing the Adoption of Internet Banking". Journal of the Association for Information Systems. Volume1, July 2000. http://jais.aisnet.org
Taylor, S. & Todd, P.A. (1995). "Understanding Information Technology Usage: A Test of Competing Models". Information Systems Research (6: 2), June 1995
Tidjan (1976) increased interest in reading: the Jakarta library
Troshani, I. & Rao, S. (2007).A Conceptual Framework and Propositions for the Acceptance of Mobile Services. Journal of Theoretical and Applied Electronic Commerce Research, Volume 2, Number 2; 61-73.
Webster, F.E., Jr. (1969). New Product Adaption in Industrial Markets: A Framework for Analysis. " Journal of Marketing (33: 3), pp 35-39
Wells, William. D & David Prensky. (1996). Consumer Behavior. New York: John Wiley and Sons, Inc.
Velarde, V. D. V. 2012. Determinants of online purchasing behavior: An empirical investigation using an extension of the Theory of Planned Behavior. Thesis. Master of Science in Marketing. Aarhus University.
Venkatesh, V., Morris, M.G., Davis, G.B., & Davis, F.D. (2003) User acceptance of information technology: Toward a unified view. M.I.S. Quarterly, Vol. 27 No. 3, pp. 425–478.
Yaghoubi, N.M., Kord, B., & Shakeri, R. (2010). E-Government Services and User Acceptance: The Unified Models' Perspective. European Journal of Economics, Finance and Administrative Sciences ISSN 1450-2275 Issue 24
Yahaya, A., Juriah, N. S. E., Bachok, D. J., Yahaya, N., Boon, Y. & Ismail, S. (2011) the impact of emotional Intelligence Element on Academic Archives Des Sciences, 65 (4), p. 2-17.
Yu, C. S .. (2014). Consumer switching behavior from online banking to mobile banking. International Journal of Cyber Society and Education, Vol. 7, No. 1, pp1- 28. June 201
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Rizal Ula Ananta Fauzi, Juliana Juliana, Arifin Djakasaputra, Rudy Pramono, Ferdi Antonio, Agus Purwanto
This work is licensed under a Creative Commons Attribution 4.0 International License.