Genesis of the Essential Content of the Hotel Service as an Object of Consumer-Oriented Marketing
DOI:
https://doi.org/10.51699/ajdes.v12i.379Keywords:
genesis, hotel service, consumer-oriented marketing, marketing strategy, communication, quality, manufactureAbstract
In the article development of theoretical foundations and methodological provisions for the formation of an integrated approach to the development of a marketing strategy for hotel services, the use of marketing mix tools to ensure the effectiveness of marketing communications with hotel consumers services.
References
Arbuzova N. Yu. Technology and organization of hotel services / N. Yu. Arbuzova. - M.: Academy, 2009 .-- 224 p.
Batyrova N.S. Methodological foundations for the development and implementation of a sustainable development strategy of an economic entity [Text] / NS Batyrova // Economic analysis: theory and practice. - 2014. - No. 44. - S. 14-23.
Bondarenko G.A. Management of hotels and restaurants / G. A. Bondarenko. - M.: New knowledge, 2006 .-- 365 p.
Vakulenko R. Ya. Hotel Management / R. Ya. Vakulenko, E.A. Kochkurova. - M.: University book; Logos, 2008. –318 p.
Volkov, Yu.F. Hotel and tourism business / Yu.F. Volkov - Rostov-n / D: Phoenix, 2008 .-- 638 p.
GaleevaR.B. Methodology for assessing the quality of hotel services [Text] / R.B. Galeeva // Practical Marketing. - 2006. - No. 12. - Pp. 13-18.
Gorenburgov M. A. Hotel management / M. A. Gorenburgov, V. V. Goncharov. - SPb. : Troitsky Most, 2013 .-- 376 p.
Efremova, M.V. Analysis of the quality of hotel services based on process approach [Text] / M. V. Efremova, O. V. Chkalova // Economic analysis: theory and practice. - 2014. - No. 26. - S. 10-16.
Kobyak M. V. How to ensure high quality of hotel services? Strategy for managing the quality of products and services in the hotel business [Text] / Mikhail V. Kobyak // Russian Journal of Entrepreneurship. - 2011. - No. 5 (2). - S. 156-160.
Kuskov, A.S. Hospitality / A.S. Kuskov. - M.: Dashkov and K, 2009 .-- 328 p.
Korneev N.V. Technology of hotel service / N. V. Korneev, Yu. V. Korneeva, I. A. Emelina. - M.: Academy, 2011 .-- 271 p.
Lanskov D.P. Analysis of the quality of services as a necessary condition for increasing the competitiveness of service organizations [Text] / D. P. Lanskov // Economic Sciences. - 2011. - No. 1 (74). - S. 138-140.
Makrinova, E.I. Increasing the loyalty of personnel of organizations providing tourism services through the use of incentive programs [Text] / E.I. Makrinova, N.A. Avilova, V.V. Lysenko // Fundamental research. - 2016. - No. 1-1. - S. 176-181.
Makrinova, E.I. State and development trends of the regional market of hotel services [Text] / E.I. Makrinova, E.O. Holy // Fundamental Research. - 2014. - No. 5-3. - S. 539-543. 152. Tolstova A.E. The concept and features of hotel services asthe object of civil legal relations [Text] / A.E. Tolstova // Historical, philosophical, political and legal sciences, cultural studies and art history. Questions of theory and practice. - Tambov: Diploma, 2009. - No. 1 (2). - S. 91-96.
Morozova, M.A. Model for choosing the optimal quality of a network hotel product [Text] / M.А. Morozova // Bulletin of INZHEKON. Series: Economy. –2011. - No. 3. - S. 257-264.
Sadardinova, L. K. Hotel services [Text] / L. K. Sadardinova // Tourism: law and economics. - M.: Jurist, 2007. - No. 1. - P. 6-9
Sorokina A.V. Organization of service in hotels and tourist complexes / A.V. Sorokin. - M .: Alpha-M: INFRA-M, 2011 .-- 304 p
Turkovsky, M. Marketing of hotel services / M. Turkovsky -M.: Finance and Statistics, 2006 .-- 295 p. : ill., table
Muhammedrisaevna, T. M. S., Bayazovna, G. N., & Kakhramonovna, D. A. (2020). Goal and objectives of integrated marketing communications. Economics, (2 (45)).
Таирова, М. М. (2018). Уровень развития туристской инфраструктуры в Республике Узбекистан. Вопросы науки и образования, (15 (27)).
21.Tairova, M. M., & Hamidov, M. H. (2016). Administrative methods of marketing in entrepreneurship activity. Интеграция наук, (2), 25-26.
Nematillokizi, K. N., Nematillokizi, K. N., Khabibulloevna, K. S., & Salimovna, N. G. (2020). PROFESSIONAL PROFIENCY PROGRESS IN A FOREIGN LANGUAGE ON THE EXAMPLE OF STUDENTS OF TOURISM. Journal of Critical Reviews, 7(6), 1249-1255.
Gulchehra, N. (2020). THE IMPORTANCE OF SUSTAINABLE AND EDUCATIONAL TOURISM IN THE INTERNATIONAL PANDEMIC PERIOD (ON THE EXAMPLE OF UWTO AND UZBEKISTAN). ЦЕНТР НАУЧНЫХ ПУБЛИКАЦИЙ (buxdu. uz), 1(1).
Кадирова, Ш. Ҳ., & Хайруллаева, Н. Н. (2017). ИНТЕГРАЦИЯ СТРАТЕГИИ НА СЕРВИСНЫХ ПРЕДПРИЯТИЯХ (ПРИМЕР ГОСТИНИЦ БУХАРЫ “МАЛИКА”). In СОВРЕМЕННЫЕ ТЕНДЕНЦИИ И АКТУАЛЬНЫЕ ВОПРОСЫ РАЗВИТИЯ ТУРИЗМА И ГОСТИНИЧНОГО БИЗНЕСА В РОССИИ (pp. 462-469).
Nematillokizi, K. N., Nematillokizi, K. N., Khabibulloevna, K. S., & Salimovna, N. G. (2020). PROFESSIONAL PROFIENCY PROGRESS IN A FOREIGN LANGUAGE ON THE EXAMPLE OF STUDENTS OF TOURISM. Journal of Critical Reviews, 7(6), 1249-1255.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Khayrullaeva Nilufarbeim Nematilloyevna, Narzullayeva Gulchekhra Salimovna, Tairova Masuma Muxammedovna
This work is licensed under a Creative Commons Attribution 4.0 International License.