Full Lenght Article
Correlation Analysis of the Effectiveness of Licensing Services towards Regional Revenue of Manado City

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This study aims to see the correlation of the effectiveness of licensing services to local revenue in Manado City. The measure of the success of a region in the development process is usually supported by the increase in the amount of local revenue itself, and the value of regional independence is seen from the increase in regional income.

Regional Original Revenue (PAD) is the region's own original income consisting of taxes, regional levies, income from agencies, BUMD and others, calculated in thousands of rupiah per year (Santosa; Rahayu, 2005)/

The data used in this study is secondary data obtained based on available data and sourced from the Manado City Original Revenue Service with the data provided namely Regional Original Income, Business Licensing, IMB Licensing and Service Quality.

The findings of the study indicate that the One Stop Investment and Service Office does not yet have a good effectiveness value for IMB Licensing, the One Stop Integrated Service and Investment Service has a very good effectiveness value for the Issuance of Business Licensing, the Investment and One Stop Service Office. Pintu has a good score for Service Quality Improvement, IMB Licensing Effectiveness, Business Licensing Effectiveness and Service Quality Improvement have a correlation that is a positive influence but does not have a significant effect on increasing PAD in Manado City.


Local Revenue
Business Licensing
IMB Licensing and Service Quality


Conflict of Interest Statement

The author (s) declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.


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  • Submitted
    28 December 2021
  • Revised
    28 December 2021
  • Published
    28 December 2021