E-Governance and Effective Service Delivery in the Nigeria Public Service
DOI:
https://doi.org/10.51699/ajdes.v28i.669Abstract
The study seeks to establish the relationship between e-governance and effective public service delivery. The objective of the study is to establish the relationship between e-governance and effective public service delivery. The study used ex-post facto research design. Data were collected through both primary and secondary sources. The population of the study was 13479 while Taro Yamane’s formula was used to sample 388 respondents for the study. Two sets of questionnaire were constructed for the study as follows: E-governance Questionnaire (EGQ) and Effective Public Service Delivery Questionnaire (EPSDQ). 200 copies of questionnaire on e-governance were administered to selected members of the public through simple random sampling technique. Standard deviation, Pearson product moment correlation coefficient were used as the analytical tools for the study. One research question and one hypothesis were formulated and which were tested and statistically analysed. The null hypothesis was rejected. This means that there is a significant relationship between e-governance and effective public service delivery in Akwa Ibom State Civil Service. It was recommended among others that government should make the study of Information and Communication Technologies (ICTS) compulsory from primary to tertiary levels of education; knowledge of ICT should be made a prerequisite for employment in the civil service; provision of constant electricity to facilitate e-governance and domestication of technology by Nigerian government by developing her own software and setting up ICT parks and incubation centers.
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